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Refunds & Returns

Pre Delivery

You can cancel your order at anytime prior to the goods being dispatched and receive a full refund.

If something goes wrong

We do our up most to ensure that all our products reach you in perfect condition. In the unlikely event there is a problem with a product please contact us immediately so that we can arrange collection/replacement of the faulty goods.

Please do not attempt to assemble damaged flat packed furniture we will arrange to get any damaged or missing parts out to you.

All damage claims must be supported by evidence in the form of digital photographs. Please fill out the damaged item form below.

 

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Name
Your name
*
Email Address
*
Order Number
This can be found in your order confirmation or acknowledgment email
*
Description of damage/fault
Describe the problem with the product or packaging
*
Photograph of damage
The photograph is required to help us process your replacement or replacement parts.
Additional photograph
Additional photograph
*
Please add the two numbers

14 Day Money Back Guarantee

If for whatever reason you want to return your purchase to us you have 14 days from the day of delivery no questions asked.

Returned products must be in their original condition for a full refund to be made. Please ensure all products returned to us are adequately packaged we recommend using the original packaging. Each package must be labelled and include your name, customer number and postal address.

You are liable for the costs of returning the product/s. You may arrange your own returns. If you prefer we can arrange collection for you. The collection costs will be agreed with you before the collection is booked in. We do not make a profit on collections and only charge you the cost to us. For us to collect the item must be in its original packaging.

Refunds will be put back on to the card you paid with and processed once we have received the item. If we collect the item from you the collection cost will be deducted from the refund.

If the goods have been dispatched the return courier costs will be deducted from your refund. Maximum cost of £39 per box.

Please use the cancel order form or email customerservice@abdabsfurniture.co.uk for your returns code and the return address this will ensure the returned item is allocated to your order when we receive it.

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Full name
*
Email address
*
Order number
*
Reason for cancellation
*
Please add the two numbers