Most frequently asked questions
Are orders and deliveries impacted by COVID-19?
Currently we are not experiencing any problems due to COVID-19 situation. All orders are being processed as normal. Customer service support is still available. Please contact us by emailing firstname.lastname@example.org
Due to current government guidelines contact during delivery will be minimalised.
Deliveries will be made to your front door only. Drivers can not help you take orders into your property at this time. They will sign for orders on your behalf so that the delivery can take place whilst maintaining the two meter social distance rule.
Delivery may take a couple of days longer than specified on the items product page during the Coronavirus situation. This is due to the extra pressure on delivery services at this time.
If you are replacing existing furniture please don't dispose of your current furniture until you have received the delivery, just in case your delivery is delayed by a couple of days.
Parts and returns during COVID-19 situation.
Please place your requests as usual.
Due to social distancing measures and some of our suppliers temporarily shutting down, returns and part requests may take longer than usual during the COVID-19 situation. Any returns or parts requests made during the COVID-19 situation will be prioritised as soon as the situation improves.
Where do you deliver to?
We deliver to the Mainland UK. Delivery to remote areas may take slightly longer than the stated delivery time.
How do I enquire about a product?
Please fill out our contact us form or email email@example.com
Existing customers with order and delivery questions
Please email us by responding to your order confirmation or acknowledgment email. This ensures we have all the details relating to your order and helps us to give you a quicker response.Do you charge for delivery?
Delivery to England and Wales is free on all orders excluding the London low emmission zone which has a £10 surcharge per order. There is a £20 or £30 surcharge for some orders to Scotland to cover the increased delivery costs to us. This is a one off charge no matter how big your order is. Please see the delivery tab on the individual items page to see if there is a surcharge for your item.
Occasionally the checkout process fails to complete. This is the same for all retailers. Please read through the common causes below if you still require help please email us and a member of our team will try to resolve the issue with you.
Different delivery address: When you place your order the billing address of the card holder must be entered in step 1 of the checkout process. If you wish your order to be delivered to a different address please tick the box below the billing address details. This will enable you to enter the delivery address.
Different name: The billing address name you place the order in must match the name that your bank/PayPal/credit card/debit card company has on file. A different name maybe entered in the delivery address section.
Order failed, but it appears my funds have still been taken
If you have placed an order online which has failed the funds will not have been taken from your account.
Whenever a transaction is processed fraud prevention checks are carried out and authorisation obtained from the bank before the funds are taken.Then an authorisation request is sent to your card issuing bank to ensure that the funds are available to make payment.
If everything is okay, your bank will place a reserve on your account for the amount of the transaction. This will allow the funds to be taken from your account for the transaction. This is also known as a shadow.
After authorisation, your transaction can still fail. If the transaction fails after authorisation the funds will still be reserved on your account. Although they have not been debited from your account they will appear to have been taken.
How long does this last?
After authorisation has been placed on your account the reserve can last up to 7 working days before it is lifted. This is not controlled by us, and we cannot remove this from your account.
If you would like to get the reserve lifted you will need to speak directly with your card issuing bank. They will be able to help with removing the reserve and making the funds available to you.
Have the funds left my account?
No. The reserve only highlights the funds to be debited from your account. They do not actually remove them. Once the reserve is removed from your account the funds will simply re-appear.
How do I report damage to my item?
We do our upmost to ensure that our order arrives you in perfect condition. In the rare case there is a problem with an item, please reply to your order confirmation email or fill in our online form. Click here to access form. A member of our team will then be in touch to resolve the problem for you.
Can I return goods?
Yes you have 14 days from the day after your delivery day to return goods. Goods must be returned in their original condition for a full refund to be made.
How do refunds work?
If you have been issued a refund it will be put back on to the card or payment method you paid with.
Do you accept American Express?
Yes you can pay for your order with Abdabs Furniture by using American express. To pay via Amex please select PayPal as your payment method when you check out. Then select check out as a PayPal guest to use your Amex.
Are my card details safe?
Yes when you check out you choose to checkout with us, PayPal using your PayPal account or, PayPal as a guest using your debit or credit card. These are secure payments.
Depending on your browser the address bar will go green, you will always see the padlock in the address bar during the checkout process. This shows that you are checking out using secure SSL.
When you checkout Abdabs Furniture and Furnishings Limited never has access to your card details. To process your order we will have access to your address, email and telephone number. We will only ever use these details to process your orders and they will never be used for unsolicited commercial reasons.Cards accepted
Visa, MasterCard, American Express, Visa Delta, Visa Electron.
To pay via American Express please check out via PayPal. Then select check out as a guest. You can then select American Express as your card type.
Benefits of PayPal
- No need to create a PayPal account
- If you already have a PayPal account no need to re enter card details
- PayPal buyer protection
When you pay with PayPal your financial details are never shared with retailers, so your more protected against fraud.
You don't have to type in your card details each time you pay, so you can check out faster online.
PayPal is the preferred web payment method in the UK because it's a smarter way to pay online in just a few clicks. All you need is your email address and a password.
What happens if I am out when you deliver?
All deliveries must be signed for, if you are out when we try to deliver we will not be able to leave your furniture. You will be contacted to arrange a further delivery date. If you have agreed the delivery day and are out when we try to deliver they may be an additional charge.
What happens if I have agreed a delivery day and I need to go out?
You can arrange for anyone over the age of 18 to be in your home to sign for your delivery. If something happens and you cannot arrange for someone to be in please contact us or our delivery partner immediately and we will try to re arrange the day for you. If your items have already been dispatched there may be an additional charge.
Are you VAT registered?
Yes, If you provide your company name or VAT registration number a VAT invoice will be emailed to you when your item has been delivered.
Business customers can print off pro forma invoices and pay by bank transfer step 2 of the checkout process.
If you have any further questions please contact us using the form below.