Free delivery to England and Wales.
The majority of deliveries to Scotland are Free.
(Please note we only deliver to mainland UK.)
Please see the individual items product page for delivery costs to Scotland.
A surcharge of £30 or £20 is payable on some items to Scotland due to the extra delivery costs to us. Please check the delivery tab on the items product page to see if the product has free delivery to Scotland or carries a surcharge. The surcharge is a one off charge no matter how many items you order.
If you have any questions regarding the delivery of specific products please do not hesitate to contact us.
Delivery of Furniture
The expected delivery lead time for furniture is stated in the individual items description on our website. The area to look for has been highlighted in yellow below.
After you have placed your order you will be sent an order confirmation email.
For next day-select day deliveries, your delivery is expected to take place on the date that you select when you checkout. Deliveries to Scotland and remote areas may take longer. We advise customers to check the tracking information once the order has been despatched.
For items with longer delivery lead times. You will either be emailed, text or telephoned to inform you of the delivery date. The delivery companies we use include DPD, TNT, DX and furniture logistic companies. Somebody will need to sign for your order. If the delivery date isn't suitable you will be able to arrange an alternative date.
Our products begin their journey to you up to 3 working days before the actual delivery day. If you have agreed the delivery day during checkout or with us or one of our delivery partners, once your order has begun its journey any amendments to the agreed delivery date may be subject to a £39 fee per box.
During busy periods delivery may be attempted without booking in. If nobody is home when delivery is attempted the driver may leave the items with and signed for by a neighbour.
Please note that the products are only insured for delivery to your door, and does not extend to moving furniture up steps or inside the property. As a result, although friendly drivers will be of assistance wherever possible, we cannot be held responsible for any damage caused. The majority of deliveries are one man deliveries, so please be aware that the driver may require assistance if access is difficult.
In order to keep product costs competitive we may deliver items on a pallet typically for larger orders, especially to outlying areas. Pallets are normally only delivered kerbside, please arrange for somebody to help you move the furniture inside.
Only a small number of orders are delivered by pallet, customers are advised in there order confirmation email if the order is being delivered by pallet.
Problems with Delivery
If you have experienced a problem with your delivery or need to rearrange your delivery day. Please let us know by replying to your order confirmation email or use the contact us form.
Home furnishings items in stock are normally delivered within 3 working days. Bank holidays may extend the delivery time.
If you need the item sooner please use the contact us form. We will email you back the earliest date we can get the product to you.
After the delivery, keep all of the packaging. Check the furniture is in perfect condition. If you have any concerns contact us immediately. Please note we do not remove or dispose of the packaging as part of the delivery service.
Please note that on rare occasions your delivery may be subject to change (for example in severe weather conditions). If this happens you will be contacted to agree a new delivery day.