Welcome to Abdabs Furniture Customer Services
Orders and deliveries are still going ahead during the current COVID-19
Currently we are not experiencing any problems due to COVID-19 situation. All orders are being processed as normal. Customer service support is still available. Please contact us by emailing firstname.lastname@example.org a member of the team will respond to you as quickly as possible.
We are currently not responding to customer enquiries via telephone as this increases the amount time it takes us to provide customers with updates or to provide answers to customer questions.
Due to current government guidelines delivery will be made via non contact.
Deliveries will be made to your front door only. Some orders will be delivered kerb-side only. If you are unsure if you will be able to move the furniture into your home, please contact us before placing your order. We will be able to provide you with the item weight and the weight per box for flat packed furniture to help you access if the item is suitable for you to have delivered during the non contact restrictions.
Drivers can not help you take orders into your property at this time. They will sign for orders on your behalf so that the delivery can take place whilst maintaining the two meter social distance rule.
Delivery may take a couple of days longer than specified on the items product page during the Coronavirus situation. This is due to the extra pressure on delivery services at this time.
If you are replacing existing furniture please don't dispose of your current furniture until you have received the delivery, just in case your delivery is delayed by a couple of days.
Parts and returns during COVID-19 situation.
Please place your requests as usual.
Due to social distancing measures and some of our suppliers temporarily shutting down, returns and part requests may take longer than usual during the COVID-19 situation. Any returns or parts requests made during the COVID-19 situation will be prioritised as soon as the situation improves.
We are here to help
We welcome your feedback, queries and questions about our products and our service to you.
We have some quick tips below, if you require further assistance please visit our FAQs, Delivery, Refund & Returns pages for additional information.
If you have any enquiries for us or a query regarding an order please email: email@example.com
We welcome enquires for bulk order discounts for property developers, student lets, serviced apartments etc. To apply for a discount please add the items to your shopping basket and choose proforma invoice during checkout. You may then email us the proforma or let us know the order number. We will get back to you with our best offer.
General customer service enquiries are normally responded to within 2 hours during office hours. During busy periods it may take us a little longer to respond.
Problems checking out?
When you place your order the name and billing address of the card holder must be entered in step 1 of the checkout process. If you wish your order to be delivered to a different address please tick the box below the billing address details. This will enable you to enter the delivery address.
If you have recently moved house you may need to enter your previous address in the billing address fields and your new address in the delivery address fields.
Order failed, it appears that the funds have still been taken: If you have placed an order which has failed the funds will not have been taken from your account. Please see the advice in the FAQs section of our website.
If you experience any other problems whilst checking out please fill in the general enquires form below for further assistance.
General enquiries contact us form:
If you have any other problems including delivery please email us by replying to your order confirmation email or fill out the contact us form above to help us to respond to you quickly.
If something goes wrong
We do our up most to ensure that all our products reach you in perfect condition. If there is a problem with a product please contact us immediately so that we can arrange collection/replacement of the faulty/damaged goods.
Please do not attempt to assemble damaged flat packed furniture. We will arrange to get any damaged or missing parts out to you.
All damage claims must be supported by evidence in the form of digital photographs. Please fill out the damaged item form below:
If you don't know your order number please enter your postcode instead.
For further information regarding your use of our website and shopping with us please visit these pages:
Terms & Conditions