We are here to help
We welcome your feedback, queries and questions about our products and our service to you.
General customer service enquiries are normally responded to within 2 hours during office hours. During busy periods it may take us a little longer to respond.
For a fast response please provide full details of your enquiry via email to firstname.lastname@example.org . If you would like the response via text message please provide your mobile number.
Problems checking out?
When you place your order the name and billing address of the card holder must be entered in step 1 of the checkout process. If you wish your order to be delivered to a different address please tick the box below the billing address details. This will enable you to enter the delivery address.
If you experience any other problems whilst checking out please fill in the general enquires form below for further assistance.
General enquiries contact us form:
If you have any other problems including delivery please email us by replying to your order confirmation email or fill out the contact us form above to help us to respond to you quickly.
If something goes wrong
We do our up most to ensure that all our products reach you in perfect condition. If there is a problem with a product please contact us immediately so that we can arrange collection/replacement of the faulty/damaged goods.
Please do not attempt to assemble damaged flat packed furniture. We will arrange to get any damaged or missing parts out to you.
All damage claims must be supported by evidence in the form of digital photographs. Please fill out the damaged item form below:
If you don't know your order number please enter your postcode instead.