Most frequently asked questions
Where do you deliver to?
We deliver to the Mainland UK. Delivery to remote areas may take slightly longer than the stated delivery time.
We are able to deliver some of the smaller items such as shelves to the Isle of Wight. If you require delivery to the Isle of Wight please contact us using the contact us form with the name of the product and your postcode.
How do I inquire about a product?
Please fill out our contact us form
How do I report damage to my item?
Please fill in our online form. Click here to access form.
Existing customers with order and delivery questions
Please email us by responding to your order confirmation or acknowledgment email. This ensures we have all the details relating to your order and we can give you a quicker response.
I'm ordering furniture and home furnishings will my items be delivered together?
No items from our home furnishings collection will be dispatched to you within two working days of your order. You will be contacted by ourselves or our delivery partner to agree the delivery day for your furniture. All furniture deliveries must be signed for.
Do you charge for delivery?
Delivery to England and Wales is free on all orders. We do charge a £40 surcharge for some orders to Scotland to cover the increased delivery costs to us. This is a one off charge no matter how big your order is. Please see the individual items page.
When you place your order the billing address of the card holder must be entered in step 1 of the checkout process. If you wish your order to be delivered to a different address please tick the box below the billing address details. This will enable you to enter the delivery address.
Where is my order?
If you wish to check the delivery status of your order please email us by responding to your order confirmation or acknowledgement email. Alternatively email email@example.com or use the contact us form and include the name and postcode that the order has been made in for further assistance.
Can I return goods?
Yes we offer a 14 day money back guarantee provide that you comply with our terms and conditions.
How do refunds work?
If you have been issued a refund it will be put back on to the card you paid with.
Are my card details safe?
Yes when you check out you choose to checkout with us, PayPal, PayPal as a guest using your debit or credit card or Google wallet. These are secure payments.
Depending on your browser the address bar will go green, you will always see the padlock in the address by during the checkout process. This shows that you are checking out using secure SSL.
When you checkout
Abdabs Furniture and Furnishings Limited never has access to your card details. To process your order we will have access to your address, email and telephone number. We will only ever use these details to process your orders and they will never be used for unsolicited commercial reasons.
Benefits of PayPal
- No need to create a PayPal account
- If you already have a PayPal account no need to re enter card details
- PayPal buyer protection
Visa, MasterCard, American Express, Switch, Solo, Visa Delta, Visa Electron
When you pay with PayPal your financial details are never shared with retailers, so your more protected against fraud.
You don't have to type in your card details each time you pay, so you can check out faster online.
PayPal is the preferred web payment method in the UK because it's a smarter way to pay online in just a few clicks. All you need is your email address and a password.
What happens if I am out when you deliver?
All deliveries must be signed for, if you are out when we try to deliver we will not be able to leave your furniture. You will be contacted to arrange a further delivery date. If you have agreed the delivery day and are out when we try to deliver they may be an additional charge.
What happens if I have agreed a delivery day and I need to go out?
You can arrange for anyone over the age of 18 to be in your home to sign for your delivery. If something happens and you cannot arrange for someone to be in please contact us or our delivery partner immediately and we will try to re arrange the day for you. If your items have already been dispatched there may be an additional charge.
Are you VAT registered?
Yes, If you provide your company name or VAT registration number a VAT invoice will be emailed to you when your item has been delivered.
Business customers can print off pro forma invoices and pay by bank transfer step 2 of the checkout process.
If you have any further questions please contact us using the form below.